{"id":418,"date":"2026-04-29T12:52:48","date_gmt":"2026-04-29T12:52:48","guid":{"rendered":"https:\/\/coachingcore.ch\/articles\/?p=418"},"modified":"2026-04-29T13:03:40","modified_gmt":"2026-04-29T13:03:40","slug":"la-communication-en-entreprise-au-dela-des-malentendus-une-question-de-relation","status":"publish","type":"post","link":"https:\/\/coachingcore.ch\/articles\/coaching\/la-communication-en-entreprise-au-dela-des-malentendus-une-question-de-relation\/","title":{"rendered":"La communication en entreprise : au-del\u00e0 des malentendus, une question de relation"},"content":{"rendered":"\n

Qu’est-ce qui est r\u00e9current dans les demandes de coaching que je re\u00e7ois dans les organisations ?<\/p>\n\n\n\n

La demande r\u00e9currente porte sur la capacit\u00e9 de communiquer de fa\u00e7on efficiente.<\/p>\n\n\n\n

Qu’il s’agisse de managers ou de leaders dans les interactions avec leurs \u00e9quipes, ou entre pairs, la communication est tr\u00e8s souvent identifi\u00e9e comme la difficult\u00e9 ou le probl\u00e8me majeur.<\/p>\n\n\n\n

Et pourtant, le plus souvent, ces personnes sont extr\u00eamement qualifi\u00e9es dans leur secteur et font preuve non seulement de comp\u00e9tence, mais aussi d’efficacit\u00e9.<\/p>\n\n\n\n

Mais voil\u00e0, le constat r\u00e9current est celui de la difficult\u00e9 per\u00e7ue de la communication, voire de son impossibilit\u00e9.<\/p>\n\n\n\n

L’impossible impossibilit\u00e9 de communiquer<\/h3>\n\n\n\n

Si nous prenons comme r\u00e9f\u00e9rence Paul Watzlawick et l’\u00c9cole de Palo Alto, nous savons que \u00ab on ne peut pas ne pas communiquer \u00bb. Ce premier axiome fondamental nous rappelle que tout comportement, m\u00eame le silence ou l’\u00e9vitement, transmet d\u00e9j\u00e0 un message. Dans leur ouvrage fondateur Pragmatics of Human Communication<\/em> (1967), Watzlawick, Beavin et Jackson ont d\u00e9montr\u00e9 que les probl\u00e8mes relationnels surgissent souvent de questions de communication plut\u00f4t que de troubles psychologiques profonds.<\/p>\n\n\n\n

Cela signifie que si la communication est insatisfaisante, c’est que ses codes, dans les contextes professionnels, ne sont souvent pas partag\u00e9s. En d’autres termes, chacun communique \u00e0 sa mani\u00e8re. Et comme nous ne pouvons pas \u00e9chapper \u00e0 notre subjectivit\u00e9, nous sommes convaincus que notre fa\u00e7on de communiquer est la m\u00eame que celle des autres.<\/p>\n\n\n\n

Je crois qu’il est difficile de trouver une repr\u00e9sentation plus r\u00e9aliste de la m\u00e9taphore de la Tour de Babel.<\/p>\n\n\n\n

Et il en va de m\u00eame dans les couples, les familles, l’\u00e9cole et dans de nombreux autres syst\u00e8mes humains.<\/p>\n\n\n\n

Le contenu ne suffit pas : la dimension relationnelle<\/h3>\n\n\n\n

Mon constat, c’est que le plus souvent, nous portons une grande attention aux contenus de notre communication (ce qui est n\u00e9cessaire, \u00e9videmment), mais nous n\u00e9gligeons de prendre soin de la relation. Or, selon le deuxi\u00e8me axiome de Palo Alto, \u00ab toute communication pr\u00e9sente deux aspects : le contenu et la relation, tels que le second englobe le premier \u00bb. C’est le niveau relationnel qui d\u00e9finit comment le contenu doit \u00eatre compris.<\/p>\n\n\n\n

Lorsque nous ne prenons pas soin de cette dimension relationnelle, ou que nous le faisons de fa\u00e7on peu authentique ou, au mieux, tr\u00e8s formelle, nous cr\u00e9ons les conditions du dysfonctionnement.<\/p>\n\n\n\n

Et c’est l\u00e0 que les probl\u00e8mes commencent, parce que l’\u00eatre humain est \u00e9quip\u00e9 pour ressentir le malaise dans la communication, ce qui lui permet de comprendre quand quelqu’un n’est pas sinc\u00e8re. Et bien s\u00fbr, la confiance c\u00e8de alors la place au soup\u00e7on, \u00e0 la m\u00e9fiance.<\/p>\n\n\n\n

Le coaching comme espace de transformation<\/h3>\n\n\n\n

D\u00e8s lors, la n\u00e9cessit\u00e9 de travailler sur sa fa\u00e7on de communiquer devient incontournable.<\/p>\n\n\n\n

C’est dans ces contextes que les coachs peuvent apporter une vraie valeur ajout\u00e9e avec leurs interventions.<\/p>\n\n\n\n

Il va de soi que je fais r\u00e9f\u00e9rence aux coachs qui ma\u00eetrisent cette mati\u00e8re et qui savent reconna\u00eetre les patterns de communication et leurs dysfonctionnements.<\/p>\n\n\n\n

Il va sans dire que nous aussi, les coachs, nous devons prendre soin de notre communication. C’est pour cela que le mentorat et la supervision sont indispensables.<\/p>\n\n\n\n

Une pratique, pas des outils<\/h3>\n\n\n\n

Je suis persuad\u00e9 que ce travail n\u00e9cessite une grande qualit\u00e9 d’\u00e9coute et de non-jugement (comment juger la subjectivit\u00e9 de quelqu’un alors qu’on est soi-m\u00eame subjectif ?).<\/p>\n\n\n\n

Cette approche constructiviste nous rappelle que ce que nous appelons \u00ab r\u00e9alit\u00e9 \u00bb est une interpr\u00e9tation construite par et \u00e0 travers la communication. Nous construisons le monde, alors que nous pensons le percevoir.<\/p>\n\n\n\n

Il n’est donc pas question d’outils, mais de pratique des \u00e9l\u00e9ments fondateurs de la communication humaine.<\/p>\n\n\n\n

Conclusion : contribuer \u00e0 la construction du monde<\/h3>\n\n\n\n

Les r\u00e9sultats de ce travail si essentiel se d\u00e9ploient bien au-del\u00e0 des contextes organisationnels dans lesquels nous intervenons. C’est notre responsabilit\u00e9 de coachs professionnels : non pas d’apporter des solutions toutes faites, mais d’accompagner nos clients dans la prise de conscience de leurs propres constructions communicationnelles. Parce qu’apprendre \u00e0 communiquer de fa\u00e7on plus authentique, c’est aussi apprendre \u00e0 \u00eatre plus pr\u00e9sent \u00e0 soi-m\u00eame et aux autres. C’est d\u00e9velopper cette capacit\u00e9 \u00e0 reconna\u00eetre nos propres constructions subjectives tout en accueillant celles d’autrui sans jugement. Et c’est pr\u00e9cis\u00e9ment dans cette pratique quotidienne, humble et exigeante, que r\u00e9side notre contribution \u00e0 un monde plus juste et plus libre.<\/p>\n\n\n\n

#communicationfonctionnelle #communication #coachingprofessionnel #paloalto #subjectivite #constructivisme<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Qu’est-ce qui est r\u00e9current dans les demandes de coaching que je re\u00e7ois dans les organisations ? La demande r\u00e9currente porte sur la capacit\u00e9 de communiquer de fa\u00e7on efficiente. Qu’il s’agisse de managers ou de leaders dans les interactions avec leurs \u00e9quipes, ou entre pairs, la communication est tr\u00e8s souvent identifi\u00e9e comme la difficult\u00e9 ou le…
Lire la suite<\/a><\/p>\n","protected":false},"author":2,"featured_media":420,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,16,5,17],"tags":[],"class_list":["post-418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coaching","category-communication","category-leadership","category-palo-alto"],"yoast_head":"\nLa communication en entreprise : au-del\u00e0 des malentendus, une question de relation - Articles et pensées, Mario Bucciarelli, coach à Lausanne<\/title>\n<meta name=\"description\" content=\"Les articles, pens\u00e9es et publication de Mario Bucciarelli, coach professionnel certifi\u00e9 PCC-ICF, ma\u00eetre praticien certifi\u00e9 en PNL, praticien certifi\u00e9 CLEEN.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coachingcore.ch\/articles\/coaching\/la-communication-en-entreprise-au-dela-des-malentendus-une-question-de-relation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La communication en entreprise : au-del\u00e0 des malentendus, une question de relation - 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